Privacy Policy
This page explains, in plain language, what information we collect through this website, why we collect it and what choices you have.
Who we are
This website is operated by Al Mizan Movers, a moving and packing company in the UAE. In this policy, we, us and our refer to Al Mizan Movers. This policy applies when you visit our website, send us a form or upload photos, or contact us on WhatsApp through the site.
The information we collect
Information you give us
- Quote form: your name, contact details, moving addresses or areas, preferred date, details about your home and belongings, and anything else you write in the form.
- Contact form: your name, contact details and your message.
- Photos: pictures you choose to upload so that we can understand the job. Please avoid including people, documents or anything private in them.
- WhatsApp and phone: your number, your messages and any files you send us.
Information collected automatically
When you visit the site, we and our analytics tools may collect technical information such as your device and browser type, approximate location, pages viewed and how you reached the site. We use this in a way that helps us understand visits overall, not to identify you personally.
Why we use your information
- To answer your enquiries and prepare your quotation.
- To plan and carry out your move if you book with us.
- To keep records related to our services and meet legal duties.
- To understand how the website is used and to improve it.
- To keep the website secure and prevent misuse.
Cookies and analytics
Cookies are small files stored on your device. We use analytics cookies to learn which pages are useful and where the site can improve. You can block or delete cookies in your browser settings. The website should still work, although some features may behave differently.
If you contact us on WhatsApp, your messages are also handled by WhatsApp under its own terms and privacy policy. Please do not send sensitive information that we do not need for your move, such as bank or card details.
How long we keep your information
We keep personal information only for as long as we need it for the purposes described here. In practice, this depends on whether you became a customer, on how long we need the information to deal with any questions about the service, and on what the law requires us to keep. When we no longer need it, we delete it or make it anonymous.
Who we share it with
We do not sell your personal information. We share it only when there is a reason to, for example with:
- Our team members and any partners who help carry out your move.
- Service providers who support our website, hosting, analytics and communications.
- Your building management, if you ask us to help with move arrangements.
- Authorities or advisers, where the law requires it or where we need to protect our rights.
Some of these providers may store information outside the UAE. We take reasonable steps to choose providers that protect it.
How we protect your information
We take reasonable technical and organisational steps to protect your information. However, no website or online system can be completely secure, so please take care with what you send us.
Your rights
Subject to applicable law, you may ask us to:
- Tell you what information we hold about you and give you a copy.
- Correct information that is wrong or incomplete.
- Delete your information, where we are not required to keep it.
- Stop or limit certain uses, or withdraw consent you gave earlier.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
How to contact us
For any question about your information or to make a request, please reach us using the contact details on our Contact page.
Also read our Privacy Policy and Terms & Conditions. Questions? Contact us.